Returns and Cancellations

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
Please note that in the interests of hygiene, items marked with a "+" next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: 188 New road London E4 9SJ

 

The following terms apply to those wishing to get a refund:

  1. We will refund you the price of the item less postage and packing on the following conditions:
    1. You have contacted us within 14 days of receiving the item
    2. You must return the item to us within 14 days ;
    3. You have insured the Item during transit. We accept no responsibility for items which are lost, delayed or damaged in transit;
    4. You have paid all postage and packaging for the return of the Item; and
    5. We have received the item from you in the same condition as the item was sent to you. All swing-tags and stickers must be attached.

     

  2. Returns outside these timeframes may be accepted at the sole discretion anami & janine and may only be refunded as a store credit.

 

Cancelling under the distance Selling Regulations

Under the UK Distance Selling Regulations, you have 14 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order with Anami and Janine, you must let us know in writing [email is fine], quoting the order number.

 

Our address is

Rose & Thorn, Unit 75 Granville Arcade, Coldharbour Lane, London, SW9 8PS